Terms and Conditions LuckyBet – Platform Rules Guide: What You Need to Know

1Acceptance of Terms

By registering, accessing, or using any part of the LuckyBet platform, you expressly and unconditionally agree to be bound by these Terms and Conditions. This document constitutes a legally binding agreement between you (hereinafter referred to as "Member") and LuckyBet (hereinafter referred to as "Platform" or "We").

If you do not agree with any part of these Terms and Conditions, you are advised not to use luckybet's services. Continued use of this platform after any amendment to the terms is considered acceptance of those changes.

2Member Eligibility

To register and use luckybet services, you must meet the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• Not located in a jurisdiction that restricts or prohibits online gambling.
• Register under your own name — registration on behalf of another person is prohibited.
• Have never been directed to self-exclude from any gambling platform.

3Account Registration

3.1 One Account Per User

Each user is only permitted to own one (1) active account at luckybet at any one time. Holding multiple accounts is a serious violation that will result in the closure of all associated accounts, forfeiture of all related bonuses and promotions, and possible confiscation of any winnings obtained.

3.2 Account Information

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. LuckyBet reserves the right to request identity verification at any time through our integrated KYC process, which may require documents such as a national ID, bank statement, or utility bill.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials. LuckyBet will not be held liable for any losses arising from unauthorised access resulting from your failure to safeguard your password. We strongly recommend using a strong password and enabling two-factor authentication (2FA) for added protection.

4Deposit & Payments

LuckyBet accepts deposits via a variety of approved payment methods, including DuitNow, FPX Internet Banking, Touch 'n Go eWallet, Boost, GrabPay, and recognised debit/credit cards.

• The minimum deposit amount is RM 10 for most payment methods.
• All deposits must be made from an account registered in the luckybet member's own name.
• LuckyBet does not accept payments from third parties.
• Deposits from unauthorised or unrecognised sources will be returned and the account may be suspended.
• LuckyBet reserves the right to request proof of payment for any suspicious transaction.

5Withdrawal of Funds

5.1 Withdrawal Process

Withdrawal requests are processed by luckybet within 1 to 24 business hours, subject to completion of KYC verification. Withdrawals will be credited only to the bank account or eWallet registered in the member's own name.

5.2 Withdrawal Terms

• Accounts must complete the full KYC verification process before the first withdrawal is processed.
• The withdrawal method must match the deposit method used.
• The minimum withdrawal is RM 50 for most methods.
• LuckyBet reserves the right to request additional documents for withdrawals exceeding certain limits.
• Winnings obtained from bonuses may be subject to rollover requirements before becoming eligible for withdrawal.

6Bonus & Promotions

All bonuses and promotions offered by luckybet are subject to specific conditions stated alongside each offer. The general conditions applicable to all bonuses are as follows:

• Each member is eligible to claim each promotion one time only unless otherwise stated.
• Bonuses have rollover requirements (wagering turnover) that must be met before bonus winnings can be withdrawn.
• Bonuses may not be transferred, sold, or traded in any manner.
• Misuse or abuse of bonuses will result in cancellation of the bonus and any associated wins.
• LuckyBet reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Where there is a conflict between a specific promotion and these general terms, the specific promotion terms shall apply.

7Game Rules

All games at luckybet are subject to specific rules set by the respective game providers. Members agree to comply with the following rules while playing:

• Game results are final and may not be disputed without concrete technical evidence.
• Any technical disruptions or internet connection issues are the user's responsibility — luckybet is not liable for bets affected by connectivity problems on the player's end.
• The use of automation software, bots, or any tool that provides an unfair advantage is strictly prohibited.
• LuckyBet reserves the right to void bets placed during a system technical disruption.
• Minimum and maximum betting limits for each game are as displayed within the game interface.

8Prohibitions & Restrictions

The following activities are strictly prohibited on the LuckyBet platform and may result in immediate account closure:

• Identity fraud or registration with false information.
• Owning more than one account.
• Use of illegally obtained funds (money laundering).
• Collusion between players to exploit the game system or bonuses.
• Use of any third-party software to automate betting or gain an unfair advantage.
• Disclosing account information to third parties or sharing your account.
• Any actions that negatively affect the experience of other players on the platform.

9Account Closure

9.1 Closure by Member

Members may close their LuckyBet account at any time by contacting our customer support team. Prior to closure, all active rollover requirements must be fulfilled and any eligible balance will be returned to the member.

9.2 Closure by LuckyBet

LuckyBet reserves the right to suspend, restrict, or close a member's account without prior notice in the event of a terms violation, fraudulent activity, or for security reasons. In cases involving fraud, LuckyBet reserves the right to forfeit all balances in the affected account.

10Responsible Gambling

LuckyBet is deeply committed to player well-being and provides a range of tools to help members play responsibly. The following tools are available on all LuckyBet accounts:

• Deposit Limit — set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit — limit the total amount of losses within a set period.
• Play Time Limit — set session time reminders and limits.
• Temporary Break — suspend account access for a period of 24 hours to 6 weeks.
• Self-Exclusion — permanently close your account if needed.

If you or someone you know is experiencing a gambling problem, please seek help immediately. More information is available on the Responsible Gaming ours.

11Disclaimer of Liability

LuckyBet shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

• Loss of anticipated profits or income.
• Technical disruptions or system failures beyond LuckyBet's control.
• Actions or omissions of third-party service providers.
• Any losses arising from use of the service in breach of these terms.

The luckybet platform is provided "as is" and we make no implied warranties regarding its suitability, continuous availability, or the accuracy of the information provided.

12Dispute Resolution

If you have any complaints or disputes regarding luckybet's services, please follow the process below:

1. Contact Customer Support — submit a complaint via live chat or email to our support team within 30 days from the date the issue occurred.
2. Internal Investigation — luckybet will investigate complaints within 5 business days and provide a written response.
3. Appeal — if unsatisfied, you may escalate your appeal to senior management within 14 days of the initial response.
4. Independent Arbitration — disputes that cannot be resolved internally will be referred to a recognised independent arbitration body.