At LuckyBet, we understand how sensitive your personal information is. This Privacy Policy transparently explains how we collect, use, store and protect your data — so you can play with peace of mind without worrying about the security of your personal information.
Your privacy is not merely a legal obligation for us — it is the foundation of trust we build with you.
All data transmitted between your device and luckybet's servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions and banks.
Your personal data is stored on servers protected by multiple layers of security, including strict access controls, 24/7 monitoring and regular data backups.
Our integrated KYC process ensures that only verified account owners can access and modify personal information — protecting you from unauthorised access.
LuckyBet does not sell, rent, or disclose your personal data to third parties for marketing purposes. Your data belongs to you, and we fully respect your privacy.
Through your LuckyBet account, access the privacy control panel to manage data permissions, update personal information, or request data deletion with ease.
LuckyBet's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are protected under applicable local law.
In operating the LuckyBet platform, we collect various categories of information for lawful and specific purposes. The following are the types of data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, IC, date of birth | Account verification & KYC |
| Contact Data | Email, phone number | Communication & support |
| Financial Data | Bank account, eWallet | Deposit & Withdrawal |
| Technical Data | IP, browser, device | Security & fraud detection |
| Gaming Data | Wagering records, wins | Legal compliance & audit |
LuckyBet uses the information collected for the following purposes, all of which are lawful and necessary for the operation of our platform:
LuckyBet processes your personal data on a solid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA):
LuckyBet does not sell, rent, or exchange your personal data with third parties for their own marketing purposes. However, in certain situations necessary for platform operations, we share data with the following parties:
Game providers (such as Evolution, Pragmatic Play), payment processors, and technical infrastructure providers that help us deliver our services. All such parties are bound by strict data protection agreements.
We may disclose data to relevant authorities when required by law, court order, or official investigation — for example, in cases involving fraud or money laundering.
Data may be shared within the LuckyBet corporate group for internal management, security and compliance purposes. All entities within the group are bound by the same privacy policy.
LuckyBet uses cookies and similar tracking technologies to enhance platform functionality and your experience. There are four types of cookies we use:
LuckyBet retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law:
All data is stored on servers equipped with encryption at rest, role-based access controls, and comprehensive audit trails.
Under Malaysia's PDPA and international privacy principles, you have the following rights regarding your personal data held by LuckyBet:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
You have the right to correct any inaccurate or incomplete information through your account panel or our customer support.
You may request the deletion of your data subject to legal data retention obligations that we are required to comply with.
You may object to the processing of your data for direct marketing purposes at any time and we will honour your preference promptly.
You have the right to receive your data in a machine-readable format and request its transfer to another platform where applicable.
In certain situations, you may request us to restrict the processing of your data while a dispute or review is in progress.
LuckyBet services are exclusively available to individuals aged 18 years and above. We do not intentionally collect, process or store personal data of individuals under the age of 18.
If we discover that data belonging to a person under the age of 18 has been collected inadvertently, we will take immediate steps to delete the relevant data and close the account in question. Parents or guardians who believe their child may have registered on luckybet are urged to contact our customer support immediately.
LuckyBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The amendment notification procedure is as follows:
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our Data Protection Officer (DPO) team will address all privacy enquiries within 5 business days. We are committed to providing a clear, professional, and satisfactory response to every enquiry received.
Your data is protected, your identity is secure and your privacy is respected. Join over 500,000 Malaysian players who already trust LuckyBet.